Refund policy
At Solevia, customer satisfaction is our highest priority. We are committed to ensuring every customer enjoys a positive shopping experience. If for any reason you are not completely satisfied with your purchase, we're here to help with a straightforward and customer-friendly return process.
30-Day Free Return Guarantee
We proudly offer a 30-day free return and refund policy on eligible purchases.
You may request a return within 30 calendar days of receiving your order. If approved, we will provide return instructions and process your refund once the returned item has been received and inspected.
Eligibility for Returns
To qualify for a return, the item should:
- Be returned within 30 days of delivery.
- Be in its original condition.
- Be unworn and free from excessive wear or damage.
- Include original packaging whenever possible.
- Include all accessories received with the product.
Products returned in unacceptable condition may not qualify for a full refund.
Free Return Shipping
Solevia offers free return shipping for eligible returns approved by our customer support team.
Please contact us before returning any item so we can provide the correct return instructions.
Unauthorized returns may delay or prevent refund processing.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Order number
- Photos of the product
- Photos of the packaging
- Brief description of the issue
After reviewing your claim, we may offer:
- A replacement
- A full refund
- Another suitable resolution depending on the situation
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons if they have been used, including:
- Items showing excessive wear
- Products intentionally damaged after delivery
- Items returned without significant original components
- Gift cards (if applicable)
Exchanges
If you wish to exchange your footwear for another size or style, please contact our customer support team before returning the original item.
Exchange availability depends on inventory at the time your request is processed.
Refund Process
After your returned package arrives, our team will inspect the item within 3–5 business days.
If approved, your refund will be issued to the original payment method.
Most financial institutions process refunds within 5–10 business days, although processing times may vary depending on your payment provider.
Order Cancellation
Orders may be canceled before they have entered processing or shipment.
Once an order has been prepared for dispatch or shipped, cancellation may no longer be possible. However, you may still request a return after delivery under this policy.
Late or Missing Refunds
If you have not received your refund:
- Verify your bank account or payment method.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you still require assistance, please contact us at support@solevia.website.
Our Commitment
Our goal is not simply to sell footwear—we aim to build lasting relationships with our customers through transparency, quality products, and dependable service.
If you ever experience an issue with your purchase, we encourage you to reach out. Our support team will always do its best to find a fair and satisfactory solution.