Terms of service
Welcome to Solevia.website. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting or purchasing from Solevia, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our website.
1. About Solevia
Solevia is an online retailer specializing in stylish and comfortable women's footwear. Our goal is to provide a secure, transparent, and enjoyable shopping experience while offering carefully selected products that combine fashion, comfort, and everyday practicality.
Throughout these Terms, "we," "our," and "us" refer to Solevia, while "you" refers to any visitor or customer using this website.
2. Eligibility
By using this website, you confirm that:
- You are at least the age of majority in your country or province.
- The information you provide is accurate and complete.
- You will use this website only for lawful purposes.
- You will not use our products for illegal or unauthorized activities.
3. Products
We strive to present our products as accurately as possible.
However, please understand that:
- Product colors may vary slightly depending on monitor settings.
- Minor variations in texture, finish, or appearance may occur.
- Product dimensions may have small manufacturing tolerances.
- Availability may change without prior notice.
We reserve the right to discontinue or modify products at any time.
4. Pricing
All prices displayed on Solevia.website are listed in the applicable currency shown during checkout.
Prices may change without prior notice.
Although we make every effort to ensure pricing accuracy, occasional errors may occur. If an incorrect price is identified after an order is placed, we reserve the right to contact you with available options, including confirmation of the corrected price or cancellation with a full refund.
5. Orders
After placing an order, you will receive an order confirmation email.
Please note that confirmation does not guarantee acceptance of the order.
We reserve the right to:
- Cancel suspicious orders.
- Limit purchase quantities.
- Refuse orders that appear fraudulent.
- Decline transactions that violate applicable laws.
If your order cannot be fulfilled, any payment received will be refunded.
6. Payment
We accept secure payment methods available during checkout.
By completing a purchase, you confirm that:
- You are authorized to use the selected payment method.
- Billing information is accurate.
- Payment details are valid.
Orders may be delayed or canceled if payment authorization cannot be completed.
7. Shipping
We proudly provide Free Worldwide Shipping.
Estimated delivery time is 7–14 business days, although delays caused by customs, weather conditions, carriers, holidays, or other circumstances beyond our control may occasionally occur.
Delivery estimates are not guaranteed.
Complete shipping information is available in our Shipping Policy.
8. Returns & Refunds
Customer satisfaction is important to us.
We offer:
- Free returns within 30 days.
- Free refunds on eligible orders.
- Assistance with damaged or incorrect products.
Return eligibility, refund procedures, and exclusions are described in our Return & Refund Policy.
9. Intellectual Property
All content available on Solevia.website, including but not limited to:
- Logos
- Branding
- Product photography
- Website design
- Graphics
- Text
- Icons
- Digital content
is owned or licensed by Solevia and protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, publish, or exploit any content without our written permission.
10. Website Use
You agree not to:
- Attempt unauthorized access to our systems.
- Distribute malware or harmful software.
- Interfere with website security.
- Submit false information.
- Misuse customer accounts.
- Violate applicable laws while using our services.
Any misuse may result in suspension or termination of access.
11. Third-Party Services
Our website may contain links or integrations with third-party providers including payment processors, shipping companies, analytics providers, or social media platforms.
We are not responsible for the content, privacy practices, or services provided by third parties.
Users should review the policies of any external websites they visit.
12. Disclaimer
Solevia provides its website and services on an "as available" and "as is" basis.
While we strive to provide accurate information, we do not guarantee that:
- The website will always operate without interruption.
- Product descriptions are completely error-free.
- Every feature will remain available at all times.
To the fullest extent permitted by law, Solevia disclaims warranties not expressly stated in these Terms.
13. Limitation of Liability
To the maximum extent permitted by law, Solevia shall not be liable for:
- Indirect damages
- Incidental damages
- Consequential damages
- Lost profits
- Business interruption
- Data loss
Our maximum liability relating to any purchase shall not exceed the amount paid for the affected order.
14. Privacy
Your personal information is handled responsibly and securely.
Information collected during shopping is used solely for:
- Processing orders
- Customer support
- Shipping
- Payment verification
- Improving our services
Please review our Privacy Policy for additional details regarding data collection and protection.
15. Force Majeure
Solevia shall not be responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Government actions
- Labor disputes
- Transportation interruptions
- Internet outages
- Public health emergencies
16. Changes to These Terms
We reserve the right to update or modify these Terms of Service whenever necessary.
Changes become effective immediately after publication on this website.
Continued use of Solevia.website constitutes acceptance of the updated Terms.
17. Governing Law
These Terms shall be governed and interpreted in accordance with the applicable laws of British Columbia, Canada, without regard to conflict of law principles.
Any disputes arising from these Terms shall be resolved through the appropriate courts located within British Columbia, unless otherwise required by applicable consumer protection laws.
18. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Solevia.website
Address
4341 Windsor St, Vancouver, BC V5V 4P6, Canada
Phone
+1 (604) 992-1233
Thank you for choosing Solevia. We appreciate your trust and remain committed to providing stylish footwear, exceptional service, and a reliable shopping experience for customers around the world.