Shipping policy

At Solevia, we are committed to delivering your order safely, efficiently, and at no additional shipping cost. Every order is handled with care to ensure your new footwear arrives in excellent condition.

Free Worldwide Shipping

We proudly offer FREE shipping worldwide on all orders. There are no minimum purchase requirements or hidden shipping fees.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During peak shopping seasons or promotional events, processing may take slightly longer. If there is a significant delay, we will notify you via email.

Estimated Delivery Time

After dispatch, estimated delivery is:

7–14 Business Days

Please note that delivery times are estimates and may vary depending on:

  • Destination country
  • Customs clearance
  • Weather conditions
  • Local courier operations
  • Public holidays
  • Other unforeseen circumstances

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

Customs & Import Duties

International orders may be subject to customs inspections, import taxes, or local duties depending on your country's regulations.

Any applicable customs fees are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Please carefully review your shipping address before completing checkout.

Solevia is not responsible for delivery issues resulting from:

  • Incorrect addresses
  • Missing apartment numbers
  • Incorrect postal codes
  • Unclaimed packages

If you notice an error, please contact us immediately before your order ships.

Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery window, please contact our support team.

We will work directly with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Damaged Deliveries

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the packaging
  • Photos of the damaged item

Our team will review your request and provide an appropriate solution, including a replacement or refund where applicable.

Contact Us

Email: support@solevia.website

Phone: +1 (604) 992-1233

Address:

4341 Windsor St, Vancouver, BC V5V 4P6, Canada